Help and Support Channels

  • 1 hour ticket response time
  • A 60 minutes Inquiry Reply Guarantee

  • Our technical help staff is online round–the–clock to reply to each of your assistance inquiries. Every single ticket you send out to us will be taken care of within maximum 1 hour. If your issue requires the help of an administrator, we are going to address the ticket to the technician on shift and will notify you that the problem is being taken care of.

  • Top quality support service
  • Qualified Customer Help Service

  • We provide you with 24 hours a day client support through a super–fast ticketing platform incorporated into your Control Panel. You’re able to email us at any time about any of the applications that come installed in advance on the virtual server, which include the desired Linux OS version, the server admin panel and our custom produced Website Control Panel.

  • Intuitive help center
  • An Intuitive Help Section

  • Each part of the Website Control Panel that comes cost–free with your VPS offers an included collection of articles. You will find a variety of detailed how to articles and reviews and a group of step by step video training materials that show all the basic site administration duties. You can access them by pressing the Help or Video buttons in the right part of each Control Panel section.