1 hour ticket response
Quick assistance is our number–one objective and this is why we have a team of well–trained techs who are eager to provide a swift reply to any question that you might have. Simply send your trouble ticket from the Website Control Panel and we will get back to you within 60 minutes in the worst case scenario. As a matter of fact, we work hard and aim for a twenty–minute customer support ticket response time.
An Excellent Support Service
Each member of our customer care team has lots of years of experience in the cloud website hosting realm and almost all of them have been with us for at least five years. They are all prepared to reply to all your inquiries in the most professional way possible.
A User–Friendly Help Section
Incorporated into the Website Control Panel is an easy–to–browse Help section, which offers you various sources of information. You can search through a constantly updated knowledge base featuring web hosting account management articles and site management articles, check the instructional video tutorials or have a glance at the F.A.Q. archive.