Technical Support Channels
A 1–Hour Response Guarantee
Every support request you send to us will be responded to within maximum 60 min. If your trouble ticket or email requires additional assistance from a sysadmin, we will forward it and leave a note to let you know that your case is being examined. If you make use of the Managed Servers package, any of the tasks included there will be performed at a time of your liking.
A First–Class Customer Service
We will be available to you 24x7x365 to respond to any enquiries that you may have pertaining to our Website Control Panel or any of the applications that we have installed on your behalf on the dedicated hosting server. If you also need help with server management procedures, you can examine our Managed Servers package, which includes data backup disk storage space, OS updates on a weekly basis, server monitoring and rebooting procedures, as well as troubleshooting and installation procedures
An Easy–to–Navigate Help Section
Every dedicated server is equipped with our cost–free Website Control Panel, which boasts a fully detailed knowledgebase plus a selection of instructional video tutorials. Whenever you require help while working with the Website Control Panel, just press the Help or Videos buttons in the upper right corner.