Should you ever encounter a problem with your site and be incapable of solving it on your own, ask the respective hosting company’s customer care staff to assist you to get the site back online. A prompt resolution would be the best scenario, but lots of companies respond within twenty four hours and even more, particularly if you are dealing with a reseller. Even if the problem can be swiftly solved, your site may not function correctly or may not be available whatsoever for a longer time period, so you may lose prospective customers because it’s pretty unlikely that anyone will be willing to go back to an out-of-order site. Thus, you ought to make certain not only that you can reach your hosting company, but also that they can answer and help you in a well-timed manner. If a script update doesn’t proceed as planned or you delete something unintendedly, for example, the site must be restored speedily in order to prevent elongated inaccessibility.

One-Hour Response Guarantee in Cloud Website Hosting

Our cloud website hosting come bundled with a sixty-minute response time guarantee, which goes to say that no matter what question or difficulty you may have, we’ll always be there to lend a helping hand. As it is, it seldom takes more than half an hour to get a problem solved or an enquiry answered, and this is valid for both pre-sales and technical matters. Our client service team members will be at your service 24x7, even on official holidays and weekends, so you will obtain instant support at any time. We are aware of how priceless time can be, so by the time we answer your ticket or e-mail, we will have explored the issue and, if we haven’t solved it, we will provide you with more information on what you have to do on your end, if the case necessitates it. With our support service, you can be certain that there will be somebody to help you out immediately, no matter what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server plan from our company, you can take full advantage of our truly fast support service. You will get a response to any trouble ticket submitted from the hosting Control Panel or e-mail sent to our client and tech support staff in no more than 1 hour. The response time is guaranteed and it is valid irrespective of the issue – technical or billing. It often takes considerably less time to investigate and rectify a problem. We’ll supply you with more details in case the solution entails something that needs to be done on your end. In case you contact us during weekends or holidays, the response time will be exactly the same and since our support staff is available 7 days a week, you will obtain quick assistance for virtually any general, technical or billing issue irrespective of the hour at which you contact us.