A live chat is a real-time method of communication between a web hosting company's support crew and its customers. It is a very efficient method to receive some information about the hosting services or have some problem resolved since you are talking to a live representative. The benefits of using a real-time chat service instead of calling or opening a support ticket are the smaller chance of mistakes when you exchange information like usernames or domain names, the more rapid response time because the communication is live plus the fact that you do not have to stay on the chat all the time - you'll be able to do something else while the agent examines the issue in question. In addition, you'll be able to be a part of a live chat room from any kind of computer that is connected to the world wide web, avoiding the telephone costs that you'll need to pay when you are calling to another country.

Live Chat Support in Cloud Website Hosting

We provide a live chat assistance service for all of the cloud website hosting that we offer and we will support you with almost everything in real time. In case you do not have an account with us yet, we are able to provide you with more details about the packages so as to help you to choose the most appropriate plan. If you are a current customer, we're able to help you with any billing or general matter and also with numerous common technical problems, such as an email address setup in a desktop e-mail client. When you cannot call us for some reason or you're in a country where we don't have a local telephone number, the live chat is the best way to get in touch with us. Of course, some troubles require additional time to examine and test, so you'll have to open a support ticket to our technicians, but nonetheless, we're able to save your time and assist you with many problems on the chat.

Live Chat Support in Semi-dedicated Servers

We provide a live chat service that is accessible to all of our prospective and present customers. If you are looking for a new hosting account, you're able to chat in real time to one of our agents and obtain more details about our semi-dedicated servers in order to choose the optimal plan for your sites. If you already own an account with us, we can assist you in a timely manner with billing, general and 1st level techissues. Though sometimes you will need to open a ticket because there're issues that can't be resolved on the live chat, we can assist you with lots of basic jobs, like setting up an email account in an e-mail client or redirecting one domain name to another. This way, you will get quick support and you will save many hours.