Integrated Ticketing System in Cloud Website Hosting
In stark contrast to what you may find with many other hosting companies, the ticketing system that we use with our cloud website hosting is an essential part of the Hepsia hosting Control Panel, which is included with all web hosting accounts. You will not have to memorize different sign-on names and passwords, as you’ll be able to manage your tickets and the hosting account itself in one single location. So, in case you’ve got an inquiry or run into a predicament, you can contact our customer support staff members momentarily. Our ticketing system comes with an intelligent search mechanism. This means that even if you’ve posted a myriad of tickets over the years, you will be able to find the one that you want without much difficulty. Additionally, you can check knowledge base guidelines for fixing common issues.
Integrated Ticketing System in Semi-dedicated Servers
The support ticket system that we are using is incorporated into the Hepsia hosting Control Panel, which we have developed for our semi-dedicated servers, which suggests that you won’t require a separate support platform to touch base with our client care staff – you can do that on the spot in the event that you chance upon a predicament. Submitting a new ticket requires a few clicks of the mouse and finding an older one is just as easy. With our clever search filter, you can swiftly find any ticket that you have opened in the past. You can send a ticket at any given time whatsoever as our tech support engineers are at your service night and day and reply in no more than an hour, although it seldom takes that much to obtain a reply. With Hepsia, you’ll have everything in a single place and you can just forget about needing to go through two or more platforms to fix a simple issue.