There are a number of ways in which you can touch base with the web hosting company whose services you’re using, but the one that you’ll always find irrespective of which company you opt for is a ticketing system. It is the least complicated correspondence channel for a variety of reasons. If no client support engineer is free at the moment and they are all engaged, a phone call may not be replied to, but a ticket will invariably hit home. On top of that, you can copy and paste extensive pieces of info without having to worry about typing errors, and in case a certain problem needs more time to be solved or a number of responses need to be exchanged, all the info will be in the same location, so either party can always see the comments left by the other one. The negative aspect of using tickets to touch base with your hosting company is that they are usually separate from the hosting platform, which goes to say that if you have to provide info or to follow guidelines, you’ll have to use no less than 2 different admin dashboards and this number could rise if you want to manage a handful of domains. Besides, lots of hosting providers reply to tickets after a couple of hours, or even once in every twenty four hours, and for you as a client, this means wasted time while waiting around for a reply.

Integrated Ticketing System in Cloud Website Hosting

In stark contrast to what you may find with many other hosting companies, the ticketing system that we use with our cloud website hosting is an essential part of the Hepsia hosting Control Panel, which is included with all web hosting accounts. You will not have to memorize different sign-on names and passwords, as you’ll be able to manage your tickets and the hosting account itself in one single location. So, in case you’ve got an inquiry or run into a predicament, you can contact our customer support staff members momentarily. Our ticketing system comes with an intelligent search mechanism. This means that even if you’ve posted a myriad of tickets over the years, you will be able to find the one that you want without much difficulty. Additionally, you can check knowledge base guidelines for fixing common issues.

Integrated Ticketing System in Semi-dedicated Servers

The support ticket system that we are using is incorporated into the Hepsia hosting Control Panel, which we have developed for our semi-dedicated servers, which suggests that you won’t require a separate support platform to touch base with our client care staff – you can do that on the spot in the event that you chance upon a predicament. Submitting a new ticket requires a few clicks of the mouse and finding an older one is just as easy. With our clever search filter, you can swiftly find any ticket that you have opened in the past. You can send a ticket at any given time whatsoever as our tech support engineers are at your service night and day and reply in no more than an hour, although it seldom takes that much to obtain a reply. With Hepsia, you’ll have everything in a single place and you can just forget about needing to go through two or more platforms to fix a simple issue.