24/7 Customer Support in Cloud Website Hosting
We provide 24/7 billing, customer and tech support for all of our cloud website hosting. Even if you are not our client yet and you have some questions, we can give you a hand right away and give you the needed information, so as to give you the choice to make an informed decision when you get your new hosting account. We're available anytime, including weekends and holidays, and we supply numerous ways of communication to contact us - live chat, phone, e-mail messages and support tickets. To make things easier for you, we have a couple of phone numbers worldwide, so that you'll be able to call the one that is closer to you. The maximum response time for the e-mail messages and the tickets is 1 hour. The actual response time is no more than 15-20 minutes, so you can forget about waiting for a few days to get support for some task or issue, whatever its complexity.
24/7 Customer Support in Semi-dedicated Servers
All of the semi-dedicated servers that we offer feature 24/7 customer and tech support, therefore whatever the problem you have, you can get in touch with us and we'll give you a hand in a timely manner. Our guaranteed reply time for any e-mail or trouble ticket that you open via your Hepsia website hosting Control Panel is only 1 hour; usually the reply time hardly ever exceeds twenty minutes. We also offer phone support with multiple local numbers globally plus a live chat, so you're able to contact us and get more details about our services even if you don't have an account yet. We can assist you with nearly any question or a problem you have - payment methods, package specs, e-mail setup, website hosting account settings, etcetera. If you use our services, you will never have a situation where you should wait for a day or two to get an issue solved like you may need to do with lots of other suppliers.
24/7 Customer Support in VPS Servers
If you obtain a VPS server from us, you can use a couple of different methods of communication to contact our Customer and Tech Support Departments. For general, pre-sales and billing matters, we have several local telephone numbers in the USA, Great Britain and Australia along with a live chat service. When you're a current customer and you require help with a technical issue that requires additional time to investigate or resolve, you will be able to open a support ticket from your billing account or you'll be able to send an e-mail and we will take care of the problem and send you a reply within 1 hour. The reply time is guaranteed 24/7, including weekends and holidays, still for the majority of issues it takes a maximum of half an hour to receive assistance. The support service covers your VPS plus all the pre-installed software it comes with, so in case you need help with third-party applications, you will be able to check the additional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Servers
With a 1 hour max answer time guarantee, you will get extremely fast support when you order a dedicated server through our company. Our customer and technical support teams are online 24/7/365, so every time you open a support ticket via your billing account or you send an e-mail message regarding any issue with your server or the pre-installed software on it at any time of the day, you'll get a reply within the hour, even during holidays. Our ticketing system is the best option if the issue in question requires a longer period of time to be resolved or when it needs to be sent to our administrators, as it is far more convenient to track the communication sent on both sides. For general, sales and billing issues/inquiries, you'll be able to phone us or talk to a live agent employing our chat service. If you include the Managed Services upgrade to the server plan, our administrators can also support you with third-party software set up and troubleshooting and similarly to the basic support, this service is available 24/7 as well.